Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. Backordered items are not charged until they are shipped. If you do not wish to pay online, we accept card information on the phone.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Our UK shipping charges are £9.95 to UK Mainland only.
Shipping to USA and Canada is calculated at the checkout.
We will normally send your order to you in 3 business days. International orders are generally received in under 8 days.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
For orders made from the UK 20% VAT is added. All other orders are VAT free.
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0044 (0) 1491 824424 (International +44 0044 (0) 1491 824424) or fax us on 0044 (0) 1491 833711 or write to us at Units 1 & 5 Henderson House Hithercroft Industrial Estate Wallingford Oxfordshire OX10 9DG United Kingdom
Monday to Thursday: 09:00 – 17:00
Friday: 09:00 – 12:30
Saturday to Sunday: Closed